Service support has always been reactive, requiring an insight that is never available. We arrive blind to what has happened with any machine that is faulty. SLS Connect turns this on its head.
Having foresight of what might be wrong and the reasons why before we visit means we can arrive prepared. This simplifies everything; when a customer calls we will be able to communicate directly about their problem from a position of knowledge, reducing the interaction to a simple quality discussion as opposed to a distracting Q&A leading to confusion on all parties behalf.
We have listened and accepted what is wrong and SLS Connect is our answer. Simple by design.
IOT – the Internet of Things. A network of physical devices embedded with electronics, software, sensors and measuring equipment, reporting directly to a cloud infrastructure.
SLS Connect is the introduction of IOT principles, designed to improve and maximise information in support of perfect customer service. There are plenty of products coming to market that incorporate the benefits of IOT and we are extremely proud to bring the benefits to the commercial laundry market.
SLS Connect, simply laundry.
How long on average does it take to repair a laundry machine? How about the average hours you’ve lost communicating a problem to your service partner? Imagine a machine that reports directly to your service partner whenever there’s an issue.
We are passionate about change and improving our customers’ experience, taking the bold step to introduce a new solution to the market is our way of challenging the norm. We want service to become transparent, we want our standards to be easily measurable and visible, and for our customers to have the best possible experience without even recognising it is happening.
SLS Connect will provide information for every invested party; managers can view reports at the click of a button, owners can see activity from anywhere in the world and operatives can truly interact with simple controls.
We believe there is no point simply capturing fantastic operational information, sharing statistics and reporting accurately upon performance gives the power directly to our customer.
If you operate multiple sites you will have the ability to see how each laundry operates and where efficienies can be obtained. The information we will capture will allow us to propose better more efficient laundries for the future within your business. There is already a plan in place to use the data we are capturing to predict failure, achievable by only understanding how and why failure happens in the real world. Maybe in the future we can predict and resolve a fault before it even happens!
SLS Connect simplifies laundry. It delivers the highest wash quality with a custom system that is flexible, simple and adaptable.
We have appreciated the feedback and our own observations regarding the process of washing laundry and regardless of your business type or environment there are a very few simple needs that underline the whole ethos of laundry. The No.1 priority and function of a laundry is to clean linen and return it to use in the best possible condition. This is our No.1 focus, regardless of how we deliver our standards they must be of the highest order.
Modern environmental and operational pressures exist however whereby a laundry must illustrate value and efficiency. SLS Connect strives to control the variables associated with laundry; we have incorporated a simple design feature whereby the machine truly understands what is being processed and adjusts every level automatically and simply without the user noticing. Performance is consistent while using the least energy and time.
Your laundry, your way.
SLS Connect is designed to give you complete peace of mind and remove the pressure of owning and operating laundry equipment. Our equipment will monitor and report every process and problem, information never before available. We know first, react first, resolve fast.
This ethos is central to what we do as a company and always has been, the difference is that we are enabled by SLS Connect, empowered to be in the best conceivable position to offer the support that we crave to deliver. We view the connectivity of our technical platform and the needs of our customers as a perfect combination. Keeping a simple process simple by design.
There are many benefits, including the ability to remotely manage the wash quality, SLS Connect can incorporate our high quality range of laundry chemicals and we can remotely manage the dosing rates, etc. If you have a problem process we can change it and update your machine remotely, or if you want to remove a chemical from a process we can do so immediately. SLS Connect customers will also benefit from a different dosing technology designed to virtually eliminate the variances and service issues associated with traditional peristaltic dosing pumps.
During the summer of 2017 SLS were invited to tender for a full replacement laundry within The Savoy Hotel, The Strand, Central London.
We relished the opportunity to put our skills and knowledge to the test and were absolutely delighted to be awarded the contract to supply new equipment and provide reactive support and maintenance for years to come.
We could not resist the opportunity to create a video showcase of the installation at such a prestigious and famous venue and here is the story of our delivery and undertaking.
Click on the Savoy Logo below to view the short movie.
At SLS, we understand our customer needs and are always looking for advances to better their experiences. SLS Connect is the answer to our wishes, focusing on quality and customer care.
We are aiming to strive to be at the forefront of opportunities to improve service and support. SLS Connect is a concept built around high quality laundry equipment and matching standards of support. We are fortunate to be the first to take advantage of these advancements in technology and look forward to harnessing the benefits for all stakeholders, customers and employees alike, who stand to benefit.