Service support has always been reactive, requiring an insight that is never available. We arrive blind to what has happened with any machine that is faulty. SLS Connect turns this on its head.
Having foresight of what might be wrong and the reasons why before we visit means we can arrive prepared. This simplifies everything; when a customer calls we will be able to communicate directly about their problem from a position of knowledge, reducing the interaction to a simple quality discussion as opposed to a distracting Q&A leading to confusion on all parties behalf.
We have listened and accepted what is wrong and SLS Connect is our answer. Simple by design.